Shipping policy
Shipping Policy
Thank you for shopping with us!
We aim to make your shopping experience simple, safe, and convenient. This Shipping Policy explains how orders are processed and delivered.
Order Processing
Orders are processed after payment has been successfully received. Please allow reasonable processing time before your order is dispatched.
Once your order has been shipped, you will receive tracking information where tracking is available.
Shipping Times
Delivery times may vary depending on your location, shipping method, product availability, and courier delays.
Estimated delivery dates are provided as a guide and are not guaranteed. Delays may occasionally occur due to circumstances outside our control, including courier disruptions, weather, customs procedures, or public holidays.
Shipping Address
Please make sure your shipping information is correct before completing your order. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.
Tracking
Where available, tracking details will be provided after your order has been dispatched. Tracking information may take some time to become active after the parcel has been handed to the courier.
Damaged or Missing Orders
If your order arrives damaged, appears to have been opened, or does not arrive within a reasonable period, please contact us as soon as possible with your order number and relevant details so we can investigate the issue.
Customs and Additional Charges
For international orders, customs duties, taxes, or other import charges may apply depending on the destination country. Any such charges are the responsibility of the customer unless otherwise stated at checkout.
Contact Us
If you have any questions about shipping or your order, please contact us through the contact details provided on our website.
We appreciate your business and thank you for choosing our store.